Shipping policy

We aim to despatch all orders within 2 working days (Monday-Friday) of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.

Once you have placed your order you will be issued with an order number via email confirmation. Please quote this order number in any communication with us.

UK Deliveries:

Our UK orders are sent by Royal Mail or DPD. The delivery usually takes 2-4 working days (Monday-Friday), starting from the first working day following the dispatch date.

During peak times like Christmas and New Year’s, the delivery time may be extended further due to courier backlog and delays.

Our products are of high quality; however, we have no control over the conditions of your order in transit, so cannot accept responsibility for damaged products.

International Deliveries:

Our International orders are sent by Royal Mail International, UPS or DHL. The delivery time may take up to 10 working days and unfortunately, we can’t guarantee delivery on specific dates.

Our products are of high quality; however, we have no control over the conditions of your order in transit, so cannot accept responsibility for damaged products.

It’s possible that Customs in other countries may add additional duties or charges, which we have no control over. The charges would be applied in the receiving country, so we cannot predict or influence what they may be. The recipient is responsible for paying these charges should they arise. We do our best to keep up with what’s happening in countries we deliver to, and we reserve the right to decline an order if we think it will be delivered unsafely, or if we think charges may be imposed.